DMCA Policy sections
What constitutes copyright infringement
Rufkey respects the intellectual property rights of others and expects users to do the same. Copyright infringement on the platform includes uploading, posting, or otherwise distributing content — such as listing photos, property descriptions, virtual tours, or other materials — that you do not have the right to use, or that infringes the copyright of another person or entity. Listing photos and marketing materials must be original to you or used with the copyright owner's permission. Using another person's listing photos, professional photography, or copyrighted marketing copy without authorization may constitute infringement.
How to submit a takedown notice
If you believe that content on Rufkey infringes your copyright, you may submit a Digital Millennium Copyright Act (DMCA) takedown notice to our designated DMCA contact at support@rufkey.com. To be valid under 17 U.S.C. § 512(c)(3), your notice must include, in writing, each of the following elements: (1) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (2) identification of the copyrighted work you claim has been infringed (or, if multiple works are covered by a single notice, a representative list); (3) identification of the allegedly infringing material on Rufkey and information reasonably sufficient to let us locate it (such as the listing URL); (4) your contact information, including your full name, mailing address, telephone number, and email address; (5) a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. Notices that do not include all of these elements may be rejected or returned for clarification.
Designated DMCA contact
Rufkey's designated agent for receiving DMCA takedown notices and counter-notifications is reachable by email at support@rufkey.com. Please send all DMCA correspondence to this address. We will review and respond to notices that meet the statutory requirements of 17 U.S.C. § 512(c)(3).
Counter-notification process
If you believe that your content was removed from Rufkey in error or misidentification, you may submit a counter-notification to support@rufkey.com. To be valid under 17 U.S.C. § 512(g)(3), your counter-notification must include, in writing, each of the following elements: (1) your physical or electronic signature; (2) identification of the material that was removed and the location at which it appeared before removal; (3) a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and (4) your name, address, telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which Rufkey may be found) and that you will accept service of process from the person who submitted the original takedown notice. If we receive a valid counter-notification, we may restore the removed material in 10 to 14 business days unless we first receive notice from the original complainant that they have filed a court action seeking to restrain the alleged infringement.
Repeat infringer policy
In accordance with the DMCA, Rufkey maintains a policy of terminating, in appropriate circumstances, the accounts of users who are determined to be repeat infringers. A repeat infringer is a user who has had two or more pieces of content removed from Rufkey under the DMCA process, or whose account has otherwise been the subject of multiple valid infringement complaints. We may also terminate an account after a single instance of clear, willful infringement. We reserve the right to terminate access to the marketplace at any time for users who violate this policy or the intellectual property rights of others.
